{"id":47,"date":"2022-06-10T16:28:50","date_gmt":"2022-06-10T21:28:50","guid":{"rendered":"https:\/\/tmsolutions.com.co:8000\/?page_id=47"},"modified":"2025-04-23T16:08:45","modified_gmt":"2025-04-23T21:08:45","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/tmsolutions.com.co\/?page_id=47","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47\" class=\"elementor elementor-47\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fb0c738 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fb0c738\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44925da2\" data-id=\"44925da2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d8b0146 elementor-widget elementor-widget-text-editor\" data-id=\"3d8b0146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"395\" data-end=\"418\" class=\"\"><strong data-start=\"398\" data-end=\"418\">1. Generalidades<\/strong><\/h2>\n<p data-start=\"420\" data-end=\"690\" class=\"\">En <strong data-start=\"423\" data-end=\"439\">TM Solutions<\/strong>, nos comprometemos a ofrecer productos y servicios de calidad. Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de <strong data-start=\"571\" data-end=\"593\">30 d\u00edas calendario<\/strong> a partir de la fecha de compra. Pasado este plazo, no podremos garantizar un reembolso completo.<\/p>\n<hr data-start=\"692\" data-end=\"695\" class=\"\">\n<h2 data-start=\"697\" data-end=\"720\" class=\"\"><strong data-start=\"700\" data-end=\"720\">2. Aplicabilidad<\/strong><\/h2>\n<p data-start=\"722\" data-end=\"782\" class=\"\">Esta pol\u00edtica aplica a los siguientes productos y servicios:<\/p>\n<ul data-start=\"784\" data-end=\"1026\">\n<li data-start=\"784\" data-end=\"809\" class=\"\">\n<p data-start=\"786\" data-end=\"809\" class=\"\">Licencias de software<\/p>\n<\/li>\n<li data-start=\"810\" data-end=\"871\" class=\"\">\n<p data-start=\"812\" data-end=\"871\" class=\"\">Aplicaciones web o m\u00f3viles desarrolladas por TM Solutions<\/p>\n<\/li>\n<li data-start=\"872\" data-end=\"919\" class=\"\">\n<p data-start=\"874\" data-end=\"919\" class=\"\">Servicios de rastreo satelital (TM Tracker)<\/p>\n<\/li>\n<li data-start=\"920\" data-end=\"972\" class=\"\">\n<p data-start=\"922\" data-end=\"972\" class=\"\">Hardware comercializado o rentado por Renting TM<\/p>\n<\/li>\n<li data-start=\"973\" data-end=\"1026\" class=\"\">\n<p data-start=\"975\" data-end=\"1026\" class=\"\">Servicios de consultor\u00eda o desarrollo personalizado<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1028\" data-end=\"1031\" class=\"\">\n<h2 data-start=\"1033\" data-end=\"1096\" class=\"\"><strong data-start=\"1036\" data-end=\"1096\">3. Condiciones para aplicar a una devoluci\u00f3n o reembolso<\/strong><\/h2>\n<p data-start=\"1098\" data-end=\"1157\" class=\"\">Para solicitar una devoluci\u00f3n o reembolso, el cliente debe:<\/p>\n<ul data-start=\"1159\" data-end=\"1473\">\n<li data-start=\"1159\" data-end=\"1218\" class=\"\">\n<p data-start=\"1161\" data-end=\"1218\" class=\"\">Presentar prueba de compra (factura o n\u00famero de orden).<\/p>\n<\/li>\n<li data-start=\"1219\" data-end=\"1260\" class=\"\">\n<p data-start=\"1221\" data-end=\"1260\" class=\"\">Justificar el motivo de la solicitud.<\/p>\n<\/li>\n<li data-start=\"1261\" data-end=\"1365\" class=\"\">\n<p data-start=\"1263\" data-end=\"1365\" class=\"\">En el caso de hardware, el producto debe estar sin uso, en su empaque original y en perfecto estado.<\/p>\n<\/li>\n<li data-start=\"1366\" data-end=\"1473\" class=\"\">\n<p data-start=\"1368\" data-end=\"1473\" class=\"\">Para servicios digitales, demostrar que el servicio no fue entregado conforme a las condiciones pactadas.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1475\" data-end=\"1478\" class=\"\">\n<h2 data-start=\"1480\" data-end=\"1528\" class=\"\"><strong data-start=\"1483\" data-end=\"1528\">4. Productos y servicios no reembolsables<\/strong><\/h2>\n<ul data-start=\"1530\" data-end=\"1853\">\n<li data-start=\"1530\" data-end=\"1563\" class=\"\">\n<p data-start=\"1532\" data-end=\"1563\" class=\"\">Licencias activadas o usadas.<\/p>\n<\/li>\n<li data-start=\"1564\" data-end=\"1615\" class=\"\">\n<p data-start=\"1566\" data-end=\"1615\" class=\"\">Servicios consumidos o ejecutados parcialmente.<\/p>\n<\/li>\n<li data-start=\"1616\" data-end=\"1661\" class=\"\">\n<p data-start=\"1618\" data-end=\"1661\" class=\"\">Personalizaciones o desarrollos a medida.<\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1735\" class=\"\">\n<p data-start=\"1664\" data-end=\"1735\" class=\"\">Suscripciones mensuales vencidas sin solicitud de cancelaci\u00f3n previa.<\/p>\n<\/li>\n<li data-start=\"1736\" data-end=\"1785\" class=\"\">\n<p data-start=\"1738\" data-end=\"1785\" class=\"\">Cualquier servicio entregado en su totalidad.<\/p>\n<\/li>\n<li data-start=\"1786\" data-end=\"1853\" class=\"\">\n<p data-start=\"1788\" data-end=\"1853\" class=\"\">Costos asociados a instalaci\u00f3n, configuraci\u00f3n o puesta en marcha.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1855\" data-end=\"1858\" class=\"\">\n<h2 data-start=\"1860\" data-end=\"1880\" class=\"\"><strong data-start=\"1863\" data-end=\"1880\">5. Reembolsos<\/strong><\/h2>\n<p data-start=\"1882\" data-end=\"2141\" class=\"\">Una vez recibida la solicitud y validada la informaci\u00f3n, te notificaremos por correo electr\u00f3nico sobre la aprobaci\u00f3n o rechazo del reembolso.<br data-start=\"2023\" data-end=\"2026\">Si es aprobado, el reembolso se procesar\u00e1 en un plazo de <strong data-start=\"2083\" data-end=\"2106\">5 a 15 d\u00edas h\u00e1biles<\/strong>, seg\u00fan el m\u00e9todo de pago original.<\/p>\n<hr data-start=\"2143\" data-end=\"2146\" class=\"\">\n<h2 data-start=\"2148\" data-end=\"2180\" class=\"\"><strong data-start=\"2151\" data-end=\"2180\">6. Retrasos en reembolsos<\/strong><\/h2>\n<p data-start=\"2182\" data-end=\"2235\" class=\"\">Si no has recibido tu reembolso tras la confirmaci\u00f3n:<\/p>\n<ol data-start=\"2237\" data-end=\"2428\">\n<li data-start=\"2237\" data-end=\"2281\" class=\"\">\n<p data-start=\"2240\" data-end=\"2281\" class=\"\">Verifica tu cuenta bancaria nuevamente.<\/p>\n<\/li>\n<li data-start=\"2282\" data-end=\"2318\" class=\"\">\n<p data-start=\"2285\" data-end=\"2318\" class=\"\">Contacta tu entidad financiera.<\/p>\n<\/li>\n<li data-start=\"2319\" data-end=\"2428\" class=\"\">\n<p data-start=\"2322\" data-end=\"2428\" class=\"\">Escr\u00edbenos a <strong data-start=\"2335\" data-end=\"2404\"><a data-start=\"2337\" data-end=\"2402\" rel=\"noopener\">juridica@tmsolutions.com.co<\/a><\/strong> para hacer seguimiento.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2430\" data-end=\"2433\" class=\"\">\n<h2 data-start=\"2435\" data-end=\"2470\" class=\"\"><strong data-start=\"2438\" data-end=\"2470\">7. Intercambios o reemplazos<\/strong><\/h2>\n<p data-start=\"2472\" data-end=\"2717\" class=\"\">Solo reemplazamos productos f\u00edsicos si est\u00e1n defectuosos o da\u00f1ados de f\u00e1brica. En ese caso, puedes enviarnos un correo a <strong data-start=\"2593\" data-end=\"2662\"><a data-start=\"2595\" data-end=\"2660\" rel=\"noopener\">juridica@tmsolutions.com.co<\/a><\/strong> con la evidencia y te indicaremos el proceso a seguir.<\/p>\n<hr data-start=\"2719\" data-end=\"2722\" class=\"\">\n<h2 data-start=\"2724\" data-end=\"2756\" class=\"\"><strong data-start=\"2727\" data-end=\"2756\">8. Env\u00edos de devoluciones<\/strong><\/h2>\n<p data-start=\"2758\" data-end=\"2823\" class=\"\">Si la devoluci\u00f3n aplica a un producto f\u00edsico, deber\u00e1s enviarlo a:<\/p>\n<p data-start=\"2825\" data-end=\"2909\" class=\"\"><strong data-start=\"2825\" data-end=\"2848\">TM Solutions S.A.S.<\/strong><br data-start=\"2848\" data-end=\"2851\">Carrera 48 #100C Sur \u2013 650<br data-start=\"2877\" data-end=\"2880\">Medell\u00edn, Antioquia, Colombia<\/p>\n<ul data-start=\"2911\" data-end=\"3133\">\n<li data-start=\"2911\" data-end=\"3012\" class=\"\">\n<p data-start=\"2913\" data-end=\"3012\" class=\"\">Los costos de env\u00edo por devoluciones corren por cuenta del cliente, salvo error de nuestra parte.<\/p>\n<\/li>\n<li data-start=\"3013\" data-end=\"3133\" class=\"\">\n<p data-start=\"3015\" data-end=\"3133\" class=\"\">No nos hacemos responsables por productos perdidos durante el retorno, se recomienda usar un servicio con seguimiento.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3135\" data-end=\"3138\" class=\"\">\n<h2 data-start=\"3140\" data-end=\"3167\" class=\"\"><strong data-start=\"3143\" data-end=\"3167\">9. \u00bfNecesitas ayuda?<\/strong><\/h2>\n<p data-start=\"3169\" data-end=\"3338\" class=\"\">Si tienes dudas sobre esta pol\u00edtica o deseas iniciar un proceso de devoluci\u00f3n, cont\u00e1ctanos en:<br data-start=\"3263\" data-end=\"3266\">\ud83d\udce7 <strong data-start=\"3269\" data-end=\"3338\"><a data-start=\"3271\" data-end=\"3336\" rel=\"noopener\">juridica@tmsolutions.com.co<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Generalidades En TM Solutions, nos comprometemos a ofrecer productos y servicios de calidad. Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de 30 d\u00edas calendario a partir de la fecha de compra. Pasado este plazo, no podremos garantizar un reembolso completo. 2. Aplicabilidad Esta pol\u00edtica aplica a los siguientes productos y servicios: Licencias [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluciones y reembolsos - TM Solutions SAS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tmsolutions.com.co\/?page_id=47\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones y reembolsos - TM Solutions SAS\" \/>\n<meta property=\"og:description\" content=\"1. Generalidades En TM Solutions, nos comprometemos a ofrecer productos y servicios de calidad. Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de 30 d\u00edas calendario a partir de la fecha de compra. Pasado este plazo, no podremos garantizar un reembolso completo. 2. Aplicabilidad Esta pol\u00edtica aplica a los siguientes productos y servicios: Licencias [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tmsolutions.com.co\/?page_id=47\" \/>\n<meta property=\"og:site_name\" content=\"TM Solutions SAS\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-23T21:08:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/?page_id=47\",\"url\":\"https:\\\/\\\/tmsolutions.com.co\\\/?page_id=47\",\"name\":\"Pol\u00edtica de devoluciones y reembolsos - TM Solutions SAS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#website\"},\"datePublished\":\"2022-06-10T21:28:50+00:00\",\"dateModified\":\"2025-04-23T21:08:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/?page_id=47#breadcrumb\"},\"inLanguage\":\"es-CO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tmsolutions.com.co\\\/?page_id=47\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/?page_id=47#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\\\/\\\/tmsolutions.com.co\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluciones y reembolsos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#website\",\"url\":\"https:\\\/\\\/tmsolutions.com.co\\\/\",\"name\":\"TM Solutions SAS\",\"description\":\"La mejor soluci\u00f3n para administraci\u00f3n de flotas de transporte\",\"publisher\":{\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tmsolutions.com.co\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-CO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#organization\",\"name\":\"TM Solutions SAS\",\"url\":\"https:\\\/\\\/tmsolutions.com.co\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-CO\",\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tmsolutions.com.co\\\/wp-content\\\/uploads\\\/2022\\\/05\\\/Logo-TM-Acostado-Azul.png\",\"contentUrl\":\"https:\\\/\\\/tmsolutions.com.co\\\/wp-content\\\/uploads\\\/2022\\\/05\\\/Logo-TM-Acostado-Azul.png\",\"width\":320,\"height\":132,\"caption\":\"TM Solutions SAS\"},\"image\":{\"@id\":\"https:\\\/\\\/tmsolutions.com.co\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de devoluciones y reembolsos - TM Solutions SAS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tmsolutions.com.co\/?page_id=47","og_locale":"es_ES","og_type":"article","og_title":"Pol\u00edtica de devoluciones y reembolsos - TM Solutions SAS","og_description":"1. 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